Alarm Monitoring

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We would like to inform you about the new types of telephone services and the impact they have on the monitoring of your security system. Commonly referred to as “VoIP” (Voice over Internet Protocol) and “digital telephone service”, these technologies allow you to make telephone calls via a broadband internet connection instead of using a traditional land based "POTS" (plain old telephone service) line. Typically, these new types of telephone service replace your traditional landline phone service.

There are several important things to consider before making the decision to use VoIP or digital telephone service:

• VoIP requires continuous power. If you lose power, you will not be able to use any phone line connected to VoIP. More importantly, the security system will not send any signals to the monitoring center.

• With digital telephone service offered by your cable provider, your security system may be unable to consistently and reliably send alarm signals to the monitoring center. This technology may also cause your alarm signals to get scrambled as they are sent.

Cellular transmission of security alarm signals to the monitoring center will eliminate the need for a telephone line, improve the reliability of your security system and is a more secure communication method. 

We encourage you to check with us before making any changes to your existing telephone service. If you have already switched to VoIP or digital phone service, it is extremely important that you contact us.