Security Alarm Monitoring

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We would like to inform you about the new type of telephone service and the impact it has on the monitoring of your security system. Commonly referred to as “VoIP” (Voice over Internet Protocol) digital telephone service. This technology allows you to make telephone calls via a broadband internet connection. This replaces your traditional plain old telephone service "POTS"  telephone line. 

There are several important things to consider before making the decision to use VoIP digital telephone service:

• VoIP requires continuous power. If you lose power, you will not be able to use any phone line connected to VoIP. More importantly, the security system will not send any signals to the monitoring center.

• With digital telephone service offered by your internet or cable provider, your security system may be unable to consistently and reliably send alarm signals to the monitoring center. This technology can cause your alarm signals to get scrambled as they are sent.

Cellular transmission of security alarm signals to the monitoring center will eliminate the need for a telephone line, improves the reliability of your security system, and is a more secure communication method. 

We encourage you to check with us before making any changes to your existing telephone service. If you have already switched to VoIP digital telephone service, it is extremely important that you contact us.